Re-finishing Watch Cases for the International Watch Community.
Service international de re-finition de boitiers de montre.
SHIPPING AND MERCHANDISE IN TRANSIT
RePLATEit.com, operated by Helvico Corp. (“RePLATEit”), shall bear no liability whatsoever for any loss, theft, damage, or misdelivery of items while in transit from the customer to RePLATEit. The customer acknowledges and agrees that all risk of loss during inbound shipment remains solely with the customer.
For merchandise or items shipped by RePLATEit back to the customer, RePLATEit’s liability shall be strictly limited to the amount of insurance coverage provided by the shipping carrier or insurance provider selected by the customer from the shipping options offered and accepted at the time of shipment. Under no circumstances shall RePLATEit be responsible for any amount exceeding the insured value.
Important Notice: The customer must accurately declare the contents of any shipment sent to RePLATEit by stating on the customs declaration form: “Watch cases and parts to be restored and returned.” Failure to provide this declaration may result in import duties or other governmental charges being assessed to RePLATEit. In such cases, the customer agrees to reimburse RePLATEit for all such charges, as well as any additional administrative fees and any delays that may arise as a result of improper or incomplete customs documentation.
CASE TUBES
The customer acknowledges and agrees that case tubes left installed on watch cases—particularly screw‑down tubes such as those used on Rolex‑style cases—may be adversely affected during the refinishing and re‑plating process. Despite RePLATEit.com, operated by Helvico Corp. (“RePLATEit”), exercising reasonable care and taking all practical precautions, such components may require replacement following completion of the service.
For this reason, RePLATEit strongly recommends that all case tubes be removed prior to submitting any watch case for refinishing. Removal of the case tube helps ensure a higher‑quality refinishing result and reduces the risk of damage to the tube itself.
RePLATEit expressly disclaims all responsibility and liability for any damage, deformation, loosening, wear, or functional impairment of case tubes that remain installed on the case during processing. Any case tube left on the case is submitted entirely at the customer’s own risk, and the customer agrees that RePLATEit shall not be liable for repair, replacement, or associated costs.
RePLATEit further reserves the right to refuse service, halt work, or return items unprocessed if the presence of a case tube interferes with the refinishing process or presents a risk of damage to the case or equipment. Any additional fees, delays, or replacement costs arising from non‑removal of the case tube shall be the sole responsibility of the customer.
Submission of any item for refinishing constitutes the customer’s acknowledgment and acceptance of these terms.
TURNAROUND TIMES AND TIME‑SENSITIVE PROJECTS
It is the strict policy of RePLATEit.com, operated by Helvico Corp. (“RePLATEit”), that no rush orders, expedited services, or deadline‑based requests will be accepted under any circumstances. The customer acknowledges and agrees that the restoration of vintage or previously used items is an inherently time‑consuming process. In order for RePLATEit to maintain competitive pricing and high‑quality workmanship, the customer must allow the time reasonably required to complete the restoration.
Any turnaround times provided by RePLATEit are estimates only and shall not be construed as guaranteed completion or delivery dates. Such estimates are based on average processing times and are subject to variables beyond RePLATEit’s control. The customer understands that patience is required throughout the restoration process.
If the customer believes that their project is time‑sensitive or requires completion by a specific date, the customer is advised not to submit the project, as RePLATEit is unable to accommodate any time‑dependent or deadline‑driven requests.
Submission of a project constitutes the customer’s acknowledgment and acceptance of this policy. RePLATEit appreciates the customer’s cooperation and understanding.
REFINISHING RESULT
1. Condition of Items and Variability of Results
The Client acknowledges that all restoration, refinishing, and re‑plating results are inherently dependent on the pre‑existing condition, age, material composition, structural integrity, and physical characteristics of the item submitted. The Service Provider makes no warranties, express or implied, that any item will be restored to its original factory condition or to any specific aesthetic outcome.
2. Scope of Services and Professional Discretion
The Service Provider will exercise reasonable skill and professional judgment to restore or refinish the item to the closest achievable approximation of its original appearance. Certain finishes, textures, or manufacturing techniques may not be reproducible. In such cases, the Service Provider shall apply the finish that, in its sole discretion, is most appropriate based on the item’s condition and structural integrity.
3. Right to Decline or Modify Work
If, in the Service Provider’s professional judgment, a requested finish or procedure will not yield an acceptable or aesthetically suitable result, the Service Provider reserves the right to decline performing that specific work. The Client acknowledges that many decisions regarding restoration and refinishing must be made in real time during the process, and the Service Provider is authorized to make such decisions without prior consultation.
4. Acceptance of Terms as Condition of Service
Submission of any item for restoration, refinishing, or re-plating constitutes the Client’s acceptance of these terms, including the Service Provider’s discretion to determine the most appropriate methods and finishes.
5. Determination of Refinishability
The Service Provider retains the exclusive right to determine whether any watch case, watch part, or other item is suitable or worthwhile for refinishing. While the Client may have personal
reasons for requesting refinishing, the final determination of feasibility rests solely with the Service Provider.
6. Color Outcome Disclaimer
RePLATEit.com, operated by Helvico Corp. (“RePLATEit”), does not guarantee any specific color, shade, tone, or visual outcome in connection with refinishing or plating services. Variations in material composition, surface condition, prior treatments, and the inherent characteristics of electroplating processes may result in differences between the Customer’s expectations and the final appearance. Any color samples, reference images, or descriptions provided by RePLATEit are illustrative only and shall not be interpreted as a promise, warranty, or assurance of a particular result. The Customer acknowledges that minor or moderate deviations in color or finish are normal and do not constitute a defect, non‑conformity, or grounds for refund, rework, or liability on the part of RePLATEit.
WATCHES SENT COMPLETE
RePLATEit.com, operated by Helvico Corp. (“RePLATEit”), shall not be held liable under any circumstances for any mechanical issues, malfunctions, damage, or failures affecting watch movements or other internal components that occur during transit, handling, inspection, or disassembly when a watch is shipped to RePLATEit in complete form contrary to the instructions provided. The customer expressly acknowledges that all watches must be submitted fully disassembled, with the movement and all internal mechanical components removed prior to shipment.
Any customer who ships a complete watch, or any watch containing a movement or internal mechanism, assumes all risks associated with mechanical damage, including but not limited to issues arising from shipping conditions, prior wear, age‑related deterioration, or disassembly performed by RePLATEit’s watchmaker solely for the purpose of accessing refinishing components.
The customer further agrees that:
-
RePLATEit does not provide mechanical servicing, repair, or diagnostic services unless expressly agreed to in writing.
-
RePLATEit shall not be responsible for identifying, correcting, or compensating for pre‑existing mechanical defects or latent issues discovered during disassembly.
-
Any additional labor, replacement parts, or watchmaker services required to re‑assemble the watch or address mechanical problems—whether pre‑existing or arising during the refinishing process—shall be the sole financial responsibility of the customer.
-
RePLATEit reserves the right to halt work, return the watch unprocessed, or charge additional fees if the presence of a movement or other internal components interferes with the refinishing process or creates a risk of damage.
Submission of any item for refinishing constitutes the customer’s acknowledgment and acceptance of these terms, including all associated risks and responsibilities.
RE‑ASSEMBLY OF WATCHES AFTER REFINISHING
The customer acknowledges and agrees that, upon completion of the refinishing process, certain components may require minor adjustments, fitting, or alignment during re‑assembly. Due to the individualized nature of vintage and pre‑owned watch components—and the fact that refinishing is not a standardized production process—RePLATEit.com, operated by Helvico Corp. (“RePLATEit”), cannot guarantee that all parts will re‑assemble without the need for such adjustments.
RePLATEit will exercise reasonable care and skill when refinishing components; however, the customer understands that variations in age, wear, prior repairs, manufacturing tolerances, and pre‑existing defects may affect how parts fit together after refinishing. The customer agrees that these conditions are inherent to the restoration process and do not constitute negligence, defect, or improper workmanship by RePLATEit.
The customer further acknowledges that:
-
Any adjustments required during re‑assembly are the responsibility of the customer or their chosen watchmaker.
-
RePLATEit does not perform mechanical re‑assembly, fitting, or watchmaking services unless expressly agreed to in writing.
-
RePLATEit shall not be liable for any additional labor, watchmaker fees, or costs incurred by the customer in connection with re‑assembly or post‑refinishing adjustments.
-
RePLATEit reserves the right to refuse or discontinue work on items that exhibit structural issues, excessive wear, or incompatibilities that may prevent proper re‑assembly.
Submission of any item for refinishing constitutes the customer’s acknowledgment and acceptance of these conditions. The customer’s cooperation and understanding are essential to ensuring a successful restoration outcome.
GASKETS, SEALS, CRYSTALS & SPRINGS
The customer is required to remove all gaskets, including but not limited to metal, rubber, and Delrin seals, as well as all springs of any type, including bezel springs, prior to submitting any items to RePLATEit.com, operated by Helvico Corp. (“RePLATEit”). These components are susceptible to damage or loss during the refinishing and re‑plating process. RePLATEit expressly disclaims all responsibility and liability for any damage to or loss of such gaskets or springs, particularly those that are aged, worn, cracked, or otherwise compromised. Customers are advised to remove these components carefully before shipment. If the customer is unable to safely remove them, the customer should seek assistance from a qualified professional watchmaker.
The customer must also remove all crystals from the watch case and case back prior to submitting any items for service. RePLATEit assumes no liability for any crystals that are damaged or lost during the refinishing or re‑plating process. Additionally, the presence of a crystal may impede the refinishing process and prevent RePLATEit from achieving optimal results.
PAINTED, PRINTED AND OTHER COLORED SIMILLAR PARTS
The customer is required to remove all printed, painted, colored, coated, or otherwise surface‑treated components from any items submitted to RePLATEit.com, operated by Helvico Corp. (“RePLATEit”), prior to shipment. This requirement includes, but is not limited to, bezel inserts, dial rings, painted or printed crystals, components bearing stickers or decals, and any part featuring applied paint, ink, lacquer, enamel, or similar finishes.
While RePLATEit will exercise reasonable care during the refinishing and re‑plating process, the customer acknowledges and agrees that such finishes are inherently vulnerable to damage, alteration, or removal during processing. RePLATEit expressly disclaims all responsibility and liability for any loss, damage, degradation, or removal of printed, painted, colored, or otherwise treated surfaces that remain on items submitted for service.
The customer further understands that failure to remove these components may impede the refinishing process, limit the quality of the final result, or prevent RePLATEit from performing the requested work. RePLATEit reserves the right, at its sole discretion, to refuse service, halt work, or return items unprocessed if such components are not removed prior to receipt. Any additional shipping costs, handling fees, or delays resulting from non‑compliance shall be the sole responsibility of the customer.
Submission of items for service constitutes the customer’s acknowledgment and acceptance of this policy and all associated risks.
WORKMANSHIP GUARANTEE
RePLATEit.com, operated by Helvico Corp. (“RePLATEit”), does not provide any written or implied warranty regarding refinishing or plating services. However, RePLATEit stands behind the quality of its workmanship. If the Customer experiences an issue directly related to the plating work performed by RePLATEit, the Customer must notify RePLATEit so that the matter can be evaluated.
If, after assessment, RePLATEit determines that the issue is the result of a defect in workmanship, RePLATEit may, at its sole discretion, correct or re‑perform the affected portion of the work at no additional cost to the Customer. This remedy constitutes the Customer’s exclusive recourse.
RePLATEit’s responsibility is strictly limited to workmanship‑related defects. RePLATEit shall not be liable for any damage, deterioration, or failure resulting from normal wear and tear, misuse, improper handling, exposure to chemicals, environmental conditions, accidental damage, or any external factors beyond its control. No action taken by RePLATEit shall be interpreted as a waiver of these limitations or as the creation of any warranty, guarantee, or ongoing obligation.
KEY POINTS OF TERMS & CONDITIONS
Shipping & Transit
-
Customer carries all risk for inbound shipments.
-
RePLATEit’s outbound liability is limited to carrier insurance selected by the customer.
-
Customs declaration must state: “Watch cases and parts to be restored and returned.”
-
Customer reimburses RePLATEit for duties/fees caused by incorrect declarations.
Turnaround Times
-
No rush orders or deadlines accepted.
-
All timelines are estimates only.
-
Time‑sensitive projects should not be submitted.
Refinishing Results
-
Results depend on condition, age, materials.
-
No guarantee of factory‑new or specific aesthetic outcomes.
-
RePLATEit may decline or modify work if results would be unsuitable.
-
RePLATEit decides if an item is refinishable.
-
Color variations are normal and not grounds for refund.
Gaskets, Seals, Crystals, Springs
-
Customer must remove all gaskets, seals, springs, and crystals before shipping.
-
RePLATEit is not liable for these components if left installed.
Workmanship Guarantee
-
No formal warranty.
-
If a true workmanship defect exists, RePLATEit may re‑perform work at its discretion.
-
Not liable for wear, misuse, chemicals, environment, or external factors.
Case Tubes
-
Case tubes may be damaged during refinishing.
-
Strongly recommended: remove tubes before shipping.
-
RePLATEit is not liable for tubes left installed and may refuse service.
Watches Sent Complete
-
Watches must be fully disassembled before shipment.
-
RePLATEit is not liable for mechanical issues if a watch is sent complete.
-
Any mechanical work or re‑assembly costs are customer’s responsibility.
Re‑Assembly After Refinishing
-
Parts may require fitting or adjustment after refinishing.
-
Customer or their watchmaker handles re‑assembly.
-
RePLATEit does not perform re‑assembly unless agreed in writing.
Painted / Printed / Colored Parts
-
Customer must remove all painted, printed, coated, or colored components.
-
RePLATEit is not liable for damage to such finishes.
-
May refuse service if these parts are not removed.
Non‑Payment & Recovery
-
Accounts unpaid after 30 days enter recovery.
-
RePLATEit may sell the customer’s items to recover outstanding balances.
-
Surplus funds returned if legally required.
Counterfeit Watch Policy — RePLATEit.com, operated by Helvico Corp. (“RePLATEit”)
-
RePLATEit does not service counterfeit watches — no repairs, modifications, authentication, or handling of fake or replica items.
-
Customers must guarantee authenticity when submitting a watch for service.
-
RePLATEit may inspect authenticity at its discretion, but is not obligated to verify it.
-
If a watch is found to be counterfeit, RePLATEit can immediately stop all work.
-
Counterfeit watches are returned “as‑is”, unfinished and without reassembly.
-
All return costs are the customer’s responsibility, including shipping, insurance, and handling fees.
-
RePLATEit is not liable for any issues caused by a customer failing to disclose counterfeit status.
-
All warranties or service guarantees become void if the watch is counterfeit or contains counterfeit components.
-
RePLATEit may refuse future service to customers who submit counterfeit items or misrepresent authenticity.
-
Customers must indemnify RePLATEit against any claims or damages related to counterfeit goods or misrepresentation.
-
RePLATEit is not required to prove a watch is counterfeit — its determination is final and at its sole discretion.
-
Items may be considered abandoned
Last update: May 25th 2026
Please print or save a copy for your records
NON‑PAYMENT, RECOVERY, AND DISPOSAL OF GOODS
If payment is not received within 30 days of the invoice date or the date of any issued payment request, the account will be deemed in default and may be referred to Recovery Procedures without further notice. This policy applies to all customers, including international clients, except where prohibited by applicable law.
Upon referral to recovery, HELVICO CORP. reserves the right to pursue any lawful method necessary to obtain the outstanding balance. This may include, but is not limited to, the sale of the item(s) provided to us for service, repair, evaluation, or storage. For high‑value items, HELVICO CORP. may determine the method, timing, and venue of sale at its sole discretion, including private sale, auction, or sale for parts.
Proceeds from any such sale will be applied to the outstanding amount owed, including service fees, storage fees, administrative costs, and recovery expenses. Any remaining balance after application of proceeds will remain the responsibility of the account holder. If sale proceeds exceed the amount due, any surplus will be returned to the customer where legally required.
By accepting these Terms and Conditions, the client expressly authorizes HELVICO CORP. to carry out the recovery actions described in this clause.
Counterfeit Watch Policy — RePLATEit.com, operated by Helvico Corp. (“RePLATEit”) - Added June 18th 2026
1. Prohibition on Counterfeit Watches RePLATEit strictly prohibits the servicing, repair, modification, authentication, or handling of counterfeit, replica, or otherwise non‑genuine watches. By submitting any item for service, the Customer expressly represents and warrants that the watch is authentic and free of counterfeit components.
2. Right to Inspect and Verify Authenticity The Customer acknowledges that RePLATEit may, at its sole discretion, conduct any level of inspection necessary to determine authenticity. RePLATEit is under no obligation to verify authenticity and performs such checks solely for its own protection.
3. Immediate Termination of Service Upon Detection If RePLATEit determines—at any stage—that a watch is counterfeit or contains counterfeit parts, RePLATEit may immediately cease all work. The watch will be returned to the Customer unfinished and in its existing condition, without any obligation to restore, reassemble, or complete any portion of the service.
4. Customer Responsibility for All Return Costs All costs associated with returning a counterfeit or suspected counterfeit watch—including shipping, insurance, packaging, handling, and any third‑party carrier fees—are the sole responsibility of the Customer. No refunds, credits, or reimbursements will be issued for halted work, inspection time, or partial services performed prior to detection.
5. No Liability for Undisclosed or Misrepresented Items RePLATEit assumes no liability for damages, delays, losses, or complications arising from the Customer’s failure to disclose that a watch is counterfeit or contains non‑genuine parts. The Customer agrees to fully indemnify and hold RePLATEit harmless from any claims, disputes, or damages resulting from such nondisclosure or misrepresentation.
6. Forfeiture of Warranties, Guarantees, and Service Commitments Any warranties, guarantees, service timelines, or commitments offered by RePLATEit are automatically void if the watch is found to be counterfeit or partially counterfeit.
7. Right to Decline Future Service RePLATEit reserves the right to refuse future service to any Customer who submits counterfeit items, misrepresents authenticity, or otherwise violates this policy.
8. Customer Indemnification The Customer agrees to indemnify, defend, and hold harmless RePLATEit and its employees, contractors, and affiliates from any claims, legal actions, penalties, or damages arising from:
-
the possession, shipment, or handling of counterfeit goods
-
the Customer’s misrepresentation of authenticity
-
any third‑party claims related to counterfeit items
9. No Obligation to Provide Evidence of Counterfeit Status RePLATEit is not required to provide proof, documentation, or explanation supporting its determination that a watch is counterfeit. All such determinations are made at RePLATEit’s sole discretion and are final.
10. Abandonment of Items If the Customer fails to pay return shipping costs or respond to communication regarding a suspected counterfeit item within RePLATEit’s stated holding period, the item may be deemed abandoned. RePLATEit may dispose of abandoned items at its discretion without liability.