Re-finishing Watch Cases for the International Watch Community.
Service international de re-finition de boitiers de montre.
How much do you charge to re-finish/re-plate a watch case?
The cost of refinishing or re‑plating a watch case can vary, as each piece has its own condition and requirements. Factors such as pitting, worn areas, the thickness of the plating you prefer, and the type of finish you choose—whether high polish, brushed, two‑tone, or a combination—will all influence the final price.
To help you understand what to expect, we’ve prepared a detailed pricing list that outlines the most common services and options. You can view it by clicking HERE.
Do you do Chrome Plating?
Due to California state regulations, we are not permitted to perform chrome plating in our facility. Instead, we offer high‑quality Nickel and Rhodium plating as alternatives. These finishes provide excellent durability and appearance while fully complying with local laws.
What is the turnaround time?
Turnaround time really depends on two things: how complex the work is and how much work we currently have in progress. For a standard refinishing or re‑plating job on a watch case or a piece of jewelry, the average timeframe is about 8–12 weeks, plus shipping time. This is only an average—some projects may take longer, and this should not be treated as a guaranteed delivery date.
​
If your item needs extra work, such as repairing, filling, or soldering, the process naturally takes more time. In those cases, the average turnaround can be 18–22 weeks or more, depending on how extensive the repairs are. To help you identify items that typically require more time, we’ve created a page with examples of more complex restorations.
​
Please keep in mind: These timeframes are not guaranteed. We’re not able to provide exact delivery dates, estimated completion dates, or ongoing updates during the process. Restoration work takes time, and rushing it would compromise the quality of the final result. Your patience truly makes a difference, and it allows us to deliver the best possible outcome.
How long will the plating last?
The durability of the plating depends on several factors, including the thickness you choose (you can find details by clicking here), how often the item is worn, and each person’s individual skin chemistry—since skin acidity varies from person to person and can affect wear over time.
For watch cases, the minimum gold‑plating thickness is 5 microns. For jewelry, the minimum is 1 micron. If you prefer a thicker plating, we will provide an estimate once we’ve examined the piece in person, as the required thickness can vary based on its condition and intended use.
Will I be notified when you receive or ship my item(s)?
​
We typically do not send confirmation emails when a package arrives, and we do not track incoming shipments—so there is no need to send us your tracking number. Once your parcel has been opened and your order has been reviewed, we will contact you by email with an estimate. Depending on our workload, this may take a few days or longer.
If you need confirmation that your package has been delivered before we process it for an estimate, please refer to the tracking information provided by your postal service.
When your order is complete and ready to ship, we will email you an invoice indicating that your items will be sent out within a few days. You will also receive an automated email from USPS with your tracking number. If you do not receive this email and it is not in your spam folder, please contact us and we will provide the tracking information directly.
How thick can you plate?
We’re able to apply gold, silver, and nickel plating in virtually any thickness you prefer, depending on the needs of your piece. Rhodium plating, however, is limited to a maximum of 0.5 micron, as rhodium is used strictly for decorative purposes rather than heavy‑build applications.
For pink gold, we can achieve a build‑up of approximately 4 microns. If you require a specific thickness or a heavier layer, we’ll be happy to review your item and provide guidance based on its condition and suitability.
How should I ship my order to you?
Please use your local postal service when sending items to us. We kindly ask that you do not use courier companies such as UPS, FedEx, or DHL. These carriers automatically charge brokerage fees, even when the customs declaration is completed correctly, and we are unable to accept those charges on your behalf.
Additionally, we do not operate a public front counter and cannot receive packages from courier services. If a package is too large for our mailbox or requires a signature, the United States Postal Service will leave a notice, and we will pick it up directly from our local Post Office.
For our full shipping address, please click HERE.
My tracking number shows the package needs to be picked up from the local post office.
There is no need for concern. USPS will hold packages for up to 14 days. Because we are not able to visit the Post Office every day, it may take some time before we pick up your parcel. Rest assured, it will be collected within that holding period.
Once the package has been retrieved, please allow additional time for processing before you receive your estimate.
Can you make a brushed finish on my watch case?
Yes — depending on the design and shape of your watch case, we can apply a variety of finishing styles. This may include brushing the sides of the case, adding a brushed finish to the top of the lugs, or creating a circular brushed pattern on the bezel or case back.
We can also sandblast selected areas of the case or case back to achieve a contrasting texture. You can view examples of the different finishes available by clicking here.
My tracking shows the package was delivered, but I have not yet received an estimate
​
Please be patient. We take great pride in the quality of our work and in offering fair, affordable pricing. High‑quality refinishing takes time, and each order is processed carefully in the order it is received.
Once your parcel has been opened and reviewed, we will email you with your estimate and all necessary details. Depending on our current workload, this may take several days or longer. Rest assured, your order will be handled with care and attention as soon as it reaches the processing stage.
​
Are you able to repair dents and holes on watch cases?
Yes — basic refinishing covers the removal of normal scratches and dents. However, if your watch case has more extensive issues, such as severely worn areas, deep pitting, or holes, additional work will be required. These types of repairs fall outside of standard refinishing and will need a separate estimate. Extra fees apply for any work beyond basic buffing, such as soldering, filling, or structural repairs (with a minimum charge of $100 for these services).
To determine the best repair method and provide an accurate estimate, we will need to examine the watch case in person. If you prefer, you may also email a high‑resolution photo to replateit@gmail.com, and we can give you a rough idea of the potential costs based on the image.
Please note that this level of repair typically requires approximately 90 days to complete and deliver, depending on the complexity of the work.
Can I drop off my order in person?
All orders are handled by correspondence only, which means all items must be shipped to us via USPS. This ensures proper tracking, processing, and documentation for every order.
If you prefer to drop off your items in person, you may do so through our mail slot at any time. Please ensure your package is no larger than 5.5" × 1.9", as anything larger may not fit through the slot.
When shipped through USPS, the Post Office will hold packages for up to 14 days. We visit our local USPS office regularly, so please do not be alarmed if your tracking shows the package is awaiting pickup. It will be collected within the holding period.
Can you process a RUSH order?
It is our strict policy not to work with deadlines or accept rush orders. All work is completed in the order it is received, and the time required can vary depending on the complexity of the job and our current workload.
Can you convert pocket watch cases in to wrist watches?
Our work is focused primarily on the cosmetic restoration and refinishing of watch cases. This includes services such as polishing, brushing, plating, and other appearance‑related enhancements. We do not perform mechanical or functional repairs.
However, in certain cases, limited structural or corrective work may be possible—such as minor soldering, filling, or addressing worn areas—when required to complete the cosmetic restoration. These situations are evaluated individually, and any such work is performed only when feasible and appropriate for the specific case.
Why don’t you offer disassembly services, and why must only the watch case be shipped?
The reason is simple: we are a watch case refinishing and re‑plating workshop, and our expertise is focused exclusively on the case and its external components. Performing disassembly would significantly slow down our workflow and increase labor costs, which would ultimately raise prices for our customers.
Most of our clients are watchmakers, collectors, or dealers who already have the ability to disassemble their watches, allowing them to save on the final cost. For this reason, we require that only the case and case back be sent to us.
However, we are exploring the possibility of offering a VIP service in the future. This service would be designed specifically for retail customers who may not have the tools or knowledge to disassemble their watches themselves.
What is the procedure?
To begin the process, simply ship your items to us for re‑plating. For watches, please send only the case and case back—do not include the movement or strap. Be sure to include your full contact information and clear instructions with your parcel.
Please send your package to the following address:
503 Riverside Ave.
Roseville, CA
95678 USA
​​
Once your parcel has been received, we will contact you to obtain your approval for the associated costs before any work begins. If the required work exceeds the average pricing (see our price list by clicking here), we will contact you with an estimate and will proceed only after receiving your approval.
When your order is complete and ready for return shipment, we will email you an invoice as well as a payment request for the total amount. Your items will be shipped back to you once payment has been received and cleared.
How can you offer such competitive pricing for the quality of work you do?
Our competitive pricing is the result of a very intentional approach. We have eliminated the middleman entirely, and every step of the process is performed strictly in‑house. After many years of research and development, we’ve created proprietary techniques that allow us to achieve exceptional quality at a fraction of the typical cost—without compromising results.
We also focus our time where it matters most: doing the work. By minimizing unnecessary back‑and‑forth communication and streamlining our workflow, we’re able to complete more jobs each day while maintaining the high standards our customers expect.
Will I have to pay duties when I receive my pieces/watch back?
In most cases, you should not be charged any duties. Customs duties apply to the sale of goods, not to services. All returned items are marked as “Returned Merchandise” to reflect that no sale has taken place.
If you are charged duties in error, please contact your local customs office for clarification or assistance.
What methods of payment do you accept?
We accept U.S. checks payable to HELVICO, as well as all major credit cards through PayPal at replateit@gmail.com or through Authorize.net. (RePLATEit.com is c/o Helvico Corp.)
In most cases, a payment request is emailed via Authorize.net once your order is ready to be shipped. You can then complete payment using any major credit card through the secure link provided.
How can I order from your watch band catalogue?
Please visit our new online store at: www.uniquestraps.com
Do you ship worldwide?
We are proud to serve customers from all around the world. Please note that payment must clear in full before any refinished or re‑plated pieces are returned.
For our complete shipping address, please click HERE.
Didn't find the answer you're looking for? Email us right now at: replateit@gmail.com or use the "Contact Us" form.